How to Order
Order on the Web from our new e-commerce website (www.naturalexotics.com)
The www.chichesterinc.com website that you are using right now is massive and dates back to the early days of the Internet. We have found it impossible to convert this website into an e-commerce website. You can purchase nearly all of the same products listed on this website at the same prices using a shopping cart at our new e-commerce website at www.naturalexotics.com. We are still loading pictures and additional details to this website, however, the shopping cart and secure payment options are fully functional and should make for an easier ordering experience. There is no minimum order when ordering online at www.naturalexotics.com. For international orders, please call us or email us as www.naturalexotics.com cannot currently process international orders.
Order by Phone
If you are in the U.S. or Canada you can call us free at 1.800.206.6544
to place your orders.
For international orders, please call +1.416.232.0376.
Order by Fax
If you are in the U.S., please fax orders to +1.716.298.0313.
For international orders, please fax orders to +1.416.232.2297.
Order by Email
You can email your orders to firstname.lastname@example.org
Come Visit Us
Wholesale customers can visit our the warehouse Monday to Friday from 9:00 a.m. to 4:00 p.m. For directions to the warehouse, please click HERE. Please call to make an appointment before visiting.
Retail customers can visit our retail store Monday to Friday from 10:00 a.m. to 4:00 p.m. For directions to the store, please click HERE. Our retail store is next door to our warehouse.
See Contact for the address and maps.
Terms & Conditions
Please read our Terms and Conditions before ordering.
Frequently Asked Questions
Q: What is the minimum order?
A: The minimum order for retail customers is US$75.00, however, if you order on our ecommerce website at www.naturalexotics.com, the retail minimum is US$30.00. The minimum order for wholesale customers is US$150.00. For orders below the minimum, we will charge a US$20.00 fee.
Q: Do you ship internationally?
A: Yes, please call +1.416.232.0376 for international orders. See our Ordering Information and Terms and Conditions for Customers Outside of the USA.
Q: How much is shipping?
A: After placing your order via Phone, Web, Fax, or Email, we will contact you
with the shipment cost upon request.
Q: Do you sell wholesale?
A: Yes we do. Please see our wholesale page for more information. Please also see our wholesale terms and conditions.
Q: Do you have a catalog?
A: Yes. We can send you a print copy or provide you with a password to access our online catalog. Please see our wholesale page for how to order a catalog.
Q: Do you have a retail store?
A: Yes. Our retail store is next door to our warehouse. It is open Monday to Friday 10:00 a.m. to 3:00 p.m. Here are the directions.
Q: What is your return policy?
A: Please see the Return Policy section in our Ordering Policy.