States of America
special terms and conditions below supplement our main Terms and
Conditions for Retail and Wholesale customers.
export to many countries. Shipments containing fish and wildlife products are controlled and
require export permits (see below).
on the links below to scroll down to the information you require.
Minimum Order and Paperwork Fee for International Shipments
Minimum order is US$500.00 for international orders.
We will charge a US$20.00 paperwork fee on all exports. The paperwork fee is for the export declaration and taking the parcel to the post office.
The United States
government imposes strict regulations on the import or export of merchandise containing fish and wildlife products.
These regulations make it mandatory for us to obtain export permits for
things as simple as deerskin straps on wood masks, porcupine quill trim
on baskets or canoes, and a plethora of other simple items.
Depending upon the origin of the products, there is an export permit fee for each
value. It also takes one to two hours to complete the paperwork
and to have the merchandise inspected. Any orders for export
containing fish and wildlife products are therefore subject to a US$225.00 export fee for merchandise containing items from North America
and US$275.00 for merchandise containing items from outside of North
America. This fee must be paid prior to our preparing the
paperwork and is non-refundable.
call us or write us if you have any questions about whether the shipment
is subject to fish & wildlife controls.
Should an item containing fish and wildlife products
need to be returned for any reason, all returns must be made to our
Canadian office by air mail to avoid being charged the import fee from the
U.S. Fish and
Wildlife Service or brokerage charges associated with using couriers
such as UPS, TNT, DHL, and FedEx. If you ignore these instructions
and send a return by courier, we will bill you for any brokerage fees and
additional costs incurred on our part by using a courier company. These
fees can often be unreasonable, so please save yourself money and irritation by
sending authorized returns by insured air mail.
will only offer refunds (less shipping costs) on fish and wildlife items that are returned to
our Canadian office at the buyer's expense by airmail. No
exchanges will be given because of the requirement for us to obtain
another export permit.
We regret that we cannot serve our overseas
and Canadian customers more readily and at lower cost. If you have any questions about any of our
products, please send us an e-mail to firstname.lastname@example.org
or call us at +1.416.232.0376.
are not prepared to export skins, teeth, claws, or products made from black
bear, lynx, otter, or wolf. These animals are controlled by CITES (the
Convention on International Trade in Endangered Species). While they may
legally be exported, the paperwork is very expensive and time consuming. No CITES items will be shipped to individuals. Commercial shipments of
CITES items will be considered on a case-by-case basis, but must exceed at least
US$2,500. Additional fees totaling US$500.00 or more will apply for CITES
shipments. If a CITES item needs to be returned for any reason, its return
must be approved by us in advance and it must be cleared for export from
the country it was shipped to with another CITES permit.
countries require health certificates to permit the importation of
feathers. We will do our best to advise you of this requirement when you
order, but it is your responsibility to arrange for customs clearance into your
country. If a health certificate is required, we can obtain this for a fee
of US$75.00. If the certificate is sent afterward by courier, you are
responsible for courier charges as well.
overseas customers, our preferred method of settlement is by credit card
(or by wire transfer for large orders - see below). Charging the total to a credit card allows us to fine tune
the exact amount of the charge. This is particularly useful if
something is out of stock, the customer increases or decreases the order
at the last minute, or the shipping amount is higher or lower than our
original estimate. Payment by credit card also allows us to ship as
soon as the order is ready without waiting for a check to arrive from
the customer. Credit card payments also remove the hassle of
dealing with exchange rates. Payment will be limited to
US$500.00 per customer per month for a minimum of six months. Acceptance
of payment by credit card is at our discretion.
also accept payment by PayPal, but please allow us to confirm the total prior to
second best payment method is pre-payment by U.S. dollar bank
pay by Swift or T/T,
please see our Chichester Banking Information for further
information and call us for our banking information.
credit will only be accept for orders more than US$50,000.
We are unable to send shipments COD overseas.
will accept payment in cash for small orders, i.e., less than US$250.00.
At the moment, we accept Australian dollars, British pounds, Canadian dollars,
euros, New Zealand dollars, Swiss Francs, and South African
all countries impose taxes, duties, and customs charges for shipments
purchased from overseas. Please keep this in mind when
ordering. If you have to pay VAT or GST/HST in your country (as in
most countries other than the U.S.), the
government may charge you this when the shipment arrives at the border. If
you have to pay 17% VAT for goods that you buy locally, expect to pay
17% VAT for goods that you import. Many countries also impose a
minor customs clearance fee for items imported by mail (e.g., in Canada,
the government charges C$8.00 per shipment). All taxes, duties, and customs
clearances charges are to the account of the buyer.
have found that it is often cheapest to send shipments by air mail.
The government then clears the shipment. If a courier such as UPS,
FedEx, DHL, or TNT is used there are often more expensive customs clearances
we quote a shipping cost for overseas shipments, this amount only includes the
rate that the United States post office charges us to send the goods to
you. It does not include additional charges for duty, VAT, GST or PST, and
handling that your customs agents may levy.
In general, the best way to ship
orders outside of the U.S. is via the U.S. Mail Service's Global Express Mail. With
Global Express Mail, a tracking number is available and we can e-mail or call
you with that information. Shipping time is usually 5 days (not
including customs delays, if any).
You can save money by having your order shipped
via the U.S. Mail Service's Priority Mail, but this takes 6-10 business
days (plus customs
delays--which can add up to 3 or 4 weeks). The post office will
not investigate a shipment until at least one month has passed.
US$10.00 per box to the freight amount on all international shipments to
compensate for the time required to prepare additional paperwork for the
U.S. Post Office.
a number of our products are from Canada, there are only a limited
number that can be shipped easily from within Canada. We usually
buy Canadian merchandise in volume, consolidate the shipments, and then
forward them to our U.S. warehouse.
Most of our merchandise is stored
at our warehouse in Niagara Falls, New York. It is
neither easy nor cheap to bring items back across the border nor is it
possible to order many individual items to sell one or two at a time
within Canada. We are slowly stocking more items in our Canadian office in order to be able to sell to our Canadian customers directly within the country. Please see our Canadian company's website at www.chichestercanada.com to see what is available in Canada.
what many Canadians believe, the Free-Trade Agreement (FTA) mainly
lowered the duty rates to zero on most items. Prior to the
implementation of the FTA, duty rates ranged from 10% to 25% on most
items imported into Canada from the U.S. and from about 5% to 10% on
items imported into the U.S. from Canada. Now, with the exception
of a handful of products (e.g., dairy products and softwood lumber), the
duty rates are zero. Items imported into Canada from the U.S.
still attract GST and PST. Merchandise from overseas is usually
subject to duty as well when imported into Canada, even if it is sent
from the United States. It is the country of origin that matters for
deciding whether an item is subject to duty, not where it is shipped from.
For example, a wire-wrapped motorcycle from South Africa is not made in the U.S.
Until Canada and the U.S. enter into a formal
customs union which creates an integrated internal market with a single external border
and harmonized agencies and policies for both
countries, the border will continue to prevent the free flow of goods and
services between countries. When Washington tells you that
you cannot go to Cuba, we will be able to ship your goods to Canada without any
hassle. Until then, expect extra hassle and costs.