Terms and Conditions
Please take a few minutes to review the terms and conditions under which we will send merchandise by COD. Do not hesitate to call us at 1.800.206.6544 or send an e-mail to firstname.lastname@example.org if you have any questions or if we can be of service.
Sending merchandise by COD has always been a dicey business. The merchant must incur the costs of shipping the goods whether the parcel is accepted and paid for or not. Because of increasing abuse, primarily by first-time Internet customers, we have restricted shipments by COD to existing customers and approved new customers within the USA only. We cannot send parcels outside of the USA on a COD basis.
Before we will ship to you on a COD basis, we must have a signed COD Application on file. We want to know who we are dealing with before risking the cost of sending out parcels by COD. Most accounts will be set up for COD money order only. Some established business accounts may be authorized for payment by company check. If you are in a hurry to get your first shipment, COD is not the way to pay.
In the past, we have incurred large freight bills for parcels that have not been paid for even though the "buyers" agreed to pay for the merchandise by COD money order and we informed them of the exact amounts due at the time of shipping. These losses have been more than we are willing to absorb and have become more frequent. We have, for example, recently lost US$60.00 on a shipment to one "customer" and US$50.00 to another. These losses drive up the costs for everyone else and will no longer be tolerated.
We ship promptly and will inform you of the COD amount so you can have a money order or check ready. We pass on UPS's COD charge to you (US$12.50 per box as of September 2015). Unless you are authorized for payment by company check, you will have to pay by money order. If you do not have the funds on hand or time to swing by Wal-Mart, the post office, or a gas station to get a money order, please do not order from us on a COD basis.
We realize that there may be circumstances beyond your control that make it impossible to accept COD parcels when they arrive. This happens and we understand that not everything works according to plan. Nevertheless, you are responsible for the costs incurred to send the parcel. These costs (freight and COD fee) must be cleared by check or money order promptly. We will also insist on a prepayment of the goods and shipping costs before attempting to send the parcel again. If you have honored your side of the transaction, we will continue to offer COD terms in the future. If the freight costs are not settled within 30 days, the outstanding amount will be turned over to a collection agency.
Responsible buyers will not encounter any problems buying from us a on COD basis.
If you have any questions about doing business with us, please do not hesitate to call us at 1.800.206.6544.